Terms of Service

Terms of Service

Effective Date: 18 January 2025

Welcome to Troveloom! By accessing or using our website and services, you agree to comply with the following Terms of Service (“Terms”). Please read these terms carefully before placing an order or using any service.

1. Introduction

These Terms govern your use of the website and services provided by Troveloom. By using the website, you agree to these Terms and all other applicable policies, including the Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Definitions

• “We,” “Us,” “Our” refers to Troveloom.
• “You,” “Your” refers to the customer or user of the website.
• “Site” refers to the Troveloom website.

3. Acceptance of Terms

By using our services, you agree to these Terms and all incorporated policies. If you do not agree, please do not use our site.

4. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on the website with an updated Effective Date. Continued use of the site after updates signifies your acceptance of the revised Terms.

5. Eligibility

To use our services, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into binding contracts.
• Provide accurate and current information during registration or checkout.

6. Account Registration

• Account Creation: You may be required to create an account to place an order.
• Responsibility: You are responsible for maintaining the confidentiality of your account details.
• Unauthorized Use: Notify us immediately at support@troveloom.store if you suspect unauthorized access to your account.

7. Product Information and Availability

• We make every effort to provide accurate product descriptions, pricing, and images.
• All products are subject to availability. We reserve the right to modify or discontinue products without notice.

8. Pricing and Payments

• Currency: Prices are displayed in GBP (UK) or USD (US), depending on your region.
• Payment Methods: We accept Stripe, PayPal, and major credit/debit cards.
• Taxes: Taxes may apply based on your shipping location.
• Payment Authorization: By placing an order, you authorize us to charge your selected payment method.

9. Shipping and Delivery

• Flat Rates: Shipping fees vary by region (e.g., £4 for UK orders, $7 for US orders).
• Free Shipping: Available on orders over £1300 (UK) or $1300 (US).
• Delivery Times: Refer to our Shipping Policy for details on handling and transit times.
• Accuracy: You are responsible for providing correct shipping details.

10. Order Modifications and Cancellations

• Modifications: Contact support@troveloom.store within 24 hours of placing your order to request changes.
• Cancellations: Orders can only be cancelled before shipment. Once shipped, cancellations are not possible.

11. Returns and Refunds

• Refer to our Return & Refund Policy for details.
• Eligible items can be returned within 30 days of receipt, subject to the outlined conditions.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Prohibited Activities

You agree not to:

• Use the site for unlawful purposes.
• Misuse promotions or discounts.
• Attempt unauthorized access to our systems.

14. Intellectual Property

All content on the site, including images, logos, and text, is owned by Troveloom or licensed to us. Unauthorized use is prohibited.

15. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or incidental damages arising from the use of our products or services. Your sole remedy is outlined in our Return & Refund Policy.

16. Governing Law

These Terms are governed by the laws of the United Kingdom for UK customers and the United States for US customers.

By using our website, you confirm that you have read and agree to these Terms. Thank you for choosing Troveloom!